Frequently Asked Questions
Everything you need to know about our handcrafted comfort.
What is the typical lead time for furniture orders?
Because each piece is handcrafted to order, lead times typically range from 12 to 16 weeks. We will provide a more specific delivery window once your order is processed.
Do you offer fabric and leather swatches?
Yes, we offer complimentary swatches to help you choose the perfect texture and color for your home. You can order up to 12 swatches for free through our website.
What is your return policy?
We offer a 30-day return window for most items. Please note that return shipping fees apply, and items must be in original condition to qualify for a refund.
How does White Glove Delivery work?
Our White Glove Delivery service includes bringing the furniture into your room of choice, full assembly, and the removal of all packaging materials.
What kind of fills do you use in your cushions?
We offer two primary fill options: our signature vegan Poly Fill and our premium Feather Down. Both are designed for maximum comfort and long-lasting loft.
Are your slipcovers machine washable?
Most of our cotton and linen slipcovers are machine washable on a cold, gentle cycle. We recommend air drying to prevent shrinkage and maintain the integrity of the fabric.